Desktop Support

IT Skills and Experience • Desired Experience: • Computer OS/Peripherals troubleshooting • Handling Different PC Operating Systems ( Windows 7/8 and 10) • Performing Hardware Software Installation ( understanding of deployment tools like SCCM) • Basic knowledge of SOE and group policies • Printer support • Good knowledge of MS Office tools installation & troubleshooting • Excellent customer service and people skills • Field experience supporting a variety of technologies and services • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Personal Attributes: • Excellent End-user computing skills. • Good knowledge of Infrastructure support. • Strong analytical and problem-solving capabilities • Well organized and extremely detail-oriented • Strong customer service ethic and great communication skills, both oral and written • Passionate about delivering quality no matter what you are doing • Can work both independently and in a collaborative team-oriented environment • A self-starter, motivated to push the limits and think outside of the box • Fondness for solutions that are simple, elegant, and effective • Ability to work with and maintain confidential information In-depth knowledge of: • Windows OS (e.g. XP, Vista, Windows 7, 10) • Microsoft Office applications • PCLaptop hardware • PCLaptop peripherals, including printers • Mobile devices Basic knowledge of: • Active Directory • Exchange • Apple OS • SCCM Originally posted on Himalayas