IT Support Technician II

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered. JOB SUMMARY How Will You Make an Impact? In this role as an IT Support Technician, you will support Jabil's factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in IT support of production activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations. Location: On-site at our Clinton and Devens, Massachusetts locations. Essential Duties and Responsibilities • Provide on-site IT support for the Clinton and Devens, Massachusetts locations. • Participate in the on-call rotation and respond to critical issues during and outside normal business hours. • Independently troubleshoot and resolve moderately complex to advanced desktop, laptop, software, operating system, network, printer, and end-user issues. • Install, configure, troubleshoot, upgrade, and maintain desktops, laptops, tablets, printers, mobile devices, and other IT equipment. • Support end users in person, by phone, and through remote support tools. • Serve as an escalation point for technical issues that cannot be resolved through first-level support. • Troubleshoot wired and wireless network connectivity, TCP/IP, DNS, DHCP, and network-connected devices. • Support Microsoft Active Directory, including user accounts, computers, permissions, and group membership. • Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint. • Create, update, and manage incidents and service requests within ServiceNow while meeting established service-level expectations. • Maintain accurate IT asset and configuration information within ServiceNow and CMDB. • Assist with deployment, installation, relocation, and replacement of IT and network equipment. • Support conference rooms, audio/video equipment, VoIP phones, printers, scanners, and other site technology. • Assist with site IT projects, infrastructure upgrades, equipment refreshes, and deployments. • Work with internal IT teams and vendors to troubleshoot and resolve technical issues. • Identify recurring issues and recommend improvements or permanent solutions. • Create and maintain knowledge base articles and technical documentation. • Provide technical guidance and assistance to less experienced support technicians when needed. • Follow all company Safety, Quality, Security, and IT policies and procedures. • Perform other duties as assigned. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Accommodation Statement If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.