Software & IT

technical support analyst

Name: Technical Support Analyst skill & career-path data
Creator: Futureful

Learned from 15 real résumés for this role.

Across 15 real U.S. résumés for a technical support analyst, the most distinctive skills are Troubleshoot Network Connectivity Issues, Exchange 2010 Administration and Perl Scripting — each far more common in this role than across all résumés. This is the real skill fingerprint, learned from résumés, not a job description.

Troubleshoot Network Connectivity Issues: 20% have it · 1297.3× vs average
Exchange 2010 Administration: 20% have it · 1297.3× vs average
Perl Scripting: 20% have it · 926.6× vs average

Based on Futureful's analysis of 102,822 U.S. résumés (2026).

What this means

Technical support analysts handle a broad mix of hands on work. Across these 15 résumés, the most common skills are evenly spread, with a smaller share each listing troubleshooting network connectivity, Exchange administration, Perl scripting, backup administration, Citrix administration, Mac OSX, email security, and social engineering. This points to a role that blends networking, systems administration, and security awareness. The career path here is well documented. Most people arrive from technical support, with smaller groups coming from help desk analyst, IT associate, IT security intern, and client support specialist roles. Moving on, the largest group becomes network administrators, while others step into IT coordinator, junior front end web developer, technical expert, and IT specialist positions.

AI summary · grounded only in the real data above · never invents a number

Skill fingerprint

ranked by distinctiveness

The skills that most define this role, more common here than across all résumés. The bar shows how distinctive; the % is how many people in the role have it.

troubleshoot network connectivity issues

1297.3×

20% · N=3

exchange 2010 administration

1297.3×

20% · N=3

perl scripting

926.6×

20% · N=3

backup administration

648.6×

20% · N=3

citrix administration

589.7×

20% · N=3

mac osx

498.9×

20% · N=3

email security

432.4×

20% · N=3

social engineering

423.0×

20% · N=3

vpn troubleshooting

405.4×

20% · N=3

ticketing

270.3×

20% · N=3

customer care

216.2×

20% · N=3

password resets

188.9×

20% · N=3

data encryption

185.3×

20% · N=3

sox compliance

98.3×

20% · N=3

mainframe

98.3×

20% · N=3

Where people go next

Real onward moves from dated work history.

network administrator7% · N=6 i t coordinator4% · N=3 junior front end web developer4% · N=3 technical expert4% · N=3 it specialist4% · N=3 it business analyst4% · N=3 general manager4% · N=3 senior information security analyst4% · N=3

Where people come from

The roles that feed into this one.

technical support4% · N=6 help desk analyst2% · N=3 it associate20% · N=3 it security intern11% · N=3 client support specialist33% · N=3 network security administrator5% · N=3 shift supervisor33% · N=3 system security analyst33% · N=3

Common questions

Straight answers, every one backed by the real counts on this page.

What skills does a Technical Support Analyst need?

In 15 real résumés for this role, the most defining skills are Troubleshoot Network Connectivity Issues (20% have it), Exchange 2010 Administration (20% have it), Perl Scripting (20% have it), Backup Administration (20% have it), Citrix Administration (20% have it). These are the skills that separate this role from the rest of the workforce.

What do people in Technical Support Analyst roles move on to next?

From real dated work history, the most common next roles are Network Administrator (7% of moves, N=6), I T Coordinator (4% of moves, N=3), Junior Front End Web Developer (4% of moves, N=3).

What roles lead into Technical Support Analyst?

The roles that most often feed into this one are Technical Support (4% of arrivals, N=6), Help Desk Analyst (2% of arrivals, N=3), It Associate (20% of arrivals, N=3).

Does this page show Technical Support Analyst salary?

No. Résumés do not carry pay, so Futureful holds no compensation data for this role and never invents a dollar figure. Every statistic here is a skill or career-move count backed by real résumés.

Where does this data come from?

The Futureful Career Atlas is built from 102,822 real US résumés, aggregated with no personal data. 15 of them are Technical Support Analyst résumés. Every number on this page is a count of real people, and thin pages are kept out of search. Full method: futureful.app/careers/methodology.

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