Software & IT

network support technician

Name: Network Support Technician skill & career-path data
Creator: Futureful

Learned from 9 real résumés for this role.

Across 9 real U.S. résumés for a network support technician, the most distinctive skills are Voip Phone Troubleshooting, Desktop And Laptop Troubleshooting and Antivirus Installation — each far more common in this role than across all résumés. This is the real skill fingerprint, learned from résumés, not a job description.

Voip Phone Troubleshooting: 33% have it · 2702.6× vs average
Desktop And Laptop Troubleshooting: 33% have it · 2702.6× vs average
Antivirus Installation: 33% have it · 2162.1× vs average

Based on Futureful's analysis of 102,822 U.S. résumés (2026).

What this means

Network support technicians work across the full range of everyday IT problems. Across these nine résumés, a consistent third of them list a broad mix of hands-on skills, including VoIP phone troubleshooting, desktop and laptop repair, antivirus installation, user assistance, network hardening, hardware repairs, Cisco router and switch configuration, and server troubleshooting. It is a role that blends direct user support with real network and hardware knowledge. The most common next steps are systems administrator and network administrator, with smaller numbers moving into system engineer, advanced technical support, or unrelated work. On the feeder side, the evidence is thinner, though a few came from support technician roles.

AI summary · grounded only in the real data above · never invents a number

Skill fingerprint

ranked by distinctiveness

The skills that most define this role, more common here than across all résumés. The bar shows how distinctive; the % is how many people in the role have it.

voip phone troubleshooting

2702.6×

33% · N=3

desktop and laptop troubleshooting

2702.6×

33% · N=3

antivirus installation

2162.1×

33% · N=3

user assistance

1706.9×

33% · N=3

network hardening

1544.4×

33% · N=3

hardware repairs

1410.1×

33% · N=3

cisco router and switch configuration

600.6×

33% · N=3

server troubleshooting

432.4×

33% · N=3

office 365 administration

235.0×

33% · N=3

data recovery

179.2×

33% · N=3

intrusion detection

176.3×

33% · N=3

windows server administration

131.8×

33% · N=3

active directory management

59.8×

33% · N=3

data management

58.8×

33% · N=3

system administration

41.7×

33% · N=3

Where people go next

Real onward moves from dated work history.

systems administrator22% · N=6 network administrator22% · N=6 system engineer11% · N=3 advanced products lead technical support specialist11% · N=3 driver11% · N=3 senior customer care specialist11% · N=3 contract pc support technician11% · N=3

Where people come from

The roles that feed into this one.

support technician9% · N=3

Common questions

Straight answers, every one backed by the real counts on this page.

What skills does a Network Support Technician need?

In 9 real résumés for this role, the most defining skills are Voip Phone Troubleshooting (33% have it), Desktop And Laptop Troubleshooting (33% have it), Antivirus Installation (33% have it), User Assistance (33% have it), Network Hardening (33% have it). These are the skills that separate this role from the rest of the workforce.

What do people in Network Support Technician roles move on to next?

From real dated work history, the most common next roles are Systems Administrator (22% of moves, N=6), Network Administrator (22% of moves, N=6), System Engineer (11% of moves, N=3).

What roles lead into Network Support Technician?

The roles that most often feed into this one are Support Technician (9% of arrivals, N=3).

Does this page show Network Support Technician salary?

No. Résumés do not carry pay, so Futureful holds no compensation data for this role and never invents a dollar figure. Every statistic here is a skill or career-move count backed by real résumés.

Where does this data come from?

The Futureful Career Atlas is built from 102,822 real US résumés, aggregated with no personal data. 9 of them are Network Support Technician résumés. Every number on this page is a count of real people, and thin pages are kept out of search. Full method: futureful.app/careers/methodology.

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