Software & IT

information technology

Name: Information Technology skill & career-path data
Creator: Futureful

Learned from 251 real résumés in this field.

Across 251 real U.S. résumés in information technology, the most distinctive skills are Cloud Management, Ticketing and Hardware Issues — each far more common in this field than across all résumés. This is the real skill fingerprint, learned from résumés, not a job description.

Information Technology is a field, not a single job title — these are the skills that show up across the work inside it.

Cloud Management: 1% have it · 96.9× vs average
Ticketing: 4% have it · 48.5× vs average
Hardware Issues: 2% have it · 64.6× vs average

Based on Futureful's analysis of 102,822 U.S. résumés (2026).

What this means

Across 251 résumés in information technology, the most common thread is the broad label itself, listed by about percent, followed by certifications on 15 résumés. Smaller groups point to the day-to-day of support work: ticketing on 9 résumés, customer satisfaction on 10, hardware issues, alerts, cloud management, and data synchronization each on a handful. Together these suggest a role built on troubleshooting, documentation, and credentials that can be shown to employers. Next steps are spread thin but consistent in direction. Small and equal numbers moved into remote help desk, network engineer, commercial technical support, and network administrator roles. Evidence on where people arrive from is not available here, so we cannot describe typical entry paths with confidence.

AI summary · grounded only in the real data above · never invents a number

Skill fingerprint

ranked by distinctiveness

The skills that most define this role, more common here than across all résumés. The bar shows how distinctive; the % is how many people in the role have it.

cloud management

96.9×

1% · N=3

ticketing

48.5×

4% · N=9

hardware issues

64.6×

2% · N=4

data synchronization

43.1×

1% · N=3

information technology

13.8×

29% · N=72

satisfaction

17.5×

4% · N=10

certifications

11.6×

6% · N=15

alerts

17.8×

2% · N=5

client liaison

20.4×

1% · N=3

diagnosis

17.2×

2% · N=4

incidents

16.9×

2% · N=4

identified

8.8×

8% · N=19

microsoft

8.6×

8% · N=19

security clearance

18.5×

1% · N=3

help desk

8.3×

7% · N=17

Where people go next

Real onward moves from dated work history.

remote help desk25% · N=3 network engineer25% · N=3 commercial technical support25% · N=3 network administrator25% · N=3

Where people come from

The roles that feed into this one.

Not enough dated career history yet to show feeder roles.

We show honest gaps instead of guessing.

Common questions

Straight answers, every one backed by the real counts on this page.

What skills show up in Information Technology?

In 251 real résumés in this field, the most defining skills are Cloud Management (1% have it), Ticketing (4% have it), Hardware Issues (2% have it), Data Synchronization (1% have it), Information Technology (29% have it). These are the skills that separate this field from the rest of the workforce.

What do people working in Information Technology move on to next?

From real dated work history, the most common next roles are Remote Help Desk (25% of moves, N=3), Network Engineer (25% of moves, N=3), Commercial Technical Support (25% of moves, N=3).

What roles lead into Information Technology?

Not enough dated career history exists yet to show which roles feed into this one, so we show an honest empty state.

Does this page show Information Technology salary?

No. Résumés do not carry pay, so Futureful holds no compensation data for this field and never invents a dollar figure. Every statistic here is a skill or career-move count backed by real résumés.

Where does this data come from?

The Futureful Career Atlas is built from 102,822 real US résumés, aggregated with no personal data. 251 of them are Information Technology résumés. Every number on this page is a count of real people, and thin pages are kept out of search. Full method: futureful.app/careers/methodology.

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